SendnScale LLC

Effective Date: February 26, 2026

1. Introduction

SendnScale LLC (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

By accessing our website or engaging our services, you acknowledge and agree to the terms of this Privacy Policy.

2.Information We Collect

We may collect the following types of information:

Personal Information:

• Name
• Email address
• Business name
• Website URL
• Monthly revenue range (optional, provided via contact form)
• Billing information (processed securely via third-party payment providers — we do not store card details)

Technical Information:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referral sources

Marketing & Communication Data:

• Email engagement data
• Contact form submissions
• Communication preferences
• Business description provided during onboarding or inquiry

3.How We Use Your Information

We use collected information to:

• Provide, manage, and deliver our Email & SMS retention services
• Process payments and manage billing securely
• Respond to inquiries, support requests, and onboarding communications
• Improve website functionality, performance, and user experience
• Send relevant service updates, reports, and communications
• Maintain confidentiality obligations as outlined in client service agreements
• Comply with applicable legal obligations

4.Payment Processing

All payments are processed securely through Stripe or other authorized payment providers. We do not store, access, or retain full payment card details on our servers. Payment data is handled entirely by our payment processor in accordance with PCI-DSS compliance standards.

5.Confidentiality of Client Data

In the course of delivering services, SendnScale may access client business data including Klaviyo accounts, Shopify stores, campaign performance data, customer lists, and related proprietary information. All such data is treated as strictly confidential and is used solely for the purpose of delivering the agreed services. We do not share, sell, or disclose client business data to any third party without express written consent, except where required by law.

6.Data Sharing and Disclosure

We do not sell your personal information. We may share information only with:

• Trusted service providers necessary to operate our business (e.g., hosting providers, payment processors, email platforms, project management tools)
• Legal or regulatory authorities when required by applicable law
• Professional advisors such as legal counsel or accountants, under strict confidentiality obligations

All third-party service providers are required to handle your information in accordance with applicable data protection standards.

7.Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach that may affect your information, we will notify affected parties in accordance with applicable laws.

8.Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw consent to marketing communications at any time
• Request portability of your data in a structured, machine-readable format

To exercise any of these rights, contact us at support@sendnscale.com. We will respond within a reasonable timeframe in accordance with applicable law.

9.Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience, analyze site traffic, and support marketing optimization. Basic session cookies are used to maintain site functionality. Where analytics or advertising tools are enabled, these may collect data in accordance with their own privacy policies.

You may adjust your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect site functionality.

10.Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law, contractual obligation, or legitimate business interest. Client data related to service delivery is retained for the duration of the engagement and for a reasonable period thereafter for record-keeping purposes.

11.International Data Transfers

SendnScale LLC is registered in the United States. If you are located outside the United States, your information may be transferred to and processed in the United States or other jurisdictions. We take appropriate measures to ensure that any international data transfers are conducted in compliance with applicable data protection laws.

12.Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13.Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Updates will be posted on this page with a revised effective date. Continued use of our website or services after any update constitutes your acceptance of the revised policy.

14.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

SendnScale LLC
Email: support@sendnscale.com
Secondary Email: hello@sendnscale.com
Phone: +19177352009
Website: https://sendnscale.com
Business Address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, USA